Shipping policy
Our site-wide hassle-free shipping allows you to choose the shipping speed. After placing your order, you’ll be provided with standard shipping rates along with upgraded or express shipping rates. At that time, you'll know the ship date of your order and can choose the shipping method that best suits your deadline. You’ll also receive a tracking number by email once your order leaves our warehouse, allowing you to track your package at any time. Most Ground shipments offer a transit time of 1-5 business days from our door to yours.
*Shipping fees will be billed separately after your order is placed. No credit is given if shipped by any other method. The use of third-party shipping accounts is not permitted at this time. Excludes dimensional oversize packages per FedEx requirements and high volume orders requiring freight or pallet shipments. Please visit the Freight Shipment tab for more details.
*At this time, estimated shipping dates/times provided are not guaranteed by Splash Displays, FedEx, or UPS. Splash Displays cannot guarantee your shipment will arrive on time by either carrier used. The estimated delivery date provided by your Image Consultant indicates no shipping transit exceptions, unforeseen delays, or weather delays that may occur during transit. Splash Displays will not refund any shipping fees if the delivery does not arrive on time by either FedEx or UPS unless the shipping refund goes through the approval process by the carrier and is approved. Once the shipping refund is approved by the carrier, then and only then will a refund to the original payment method be processed for any shipping fees.
Splash Displays will not be held liable for any delays in the shipping of products. The delivery times indicated on this website are only estimates made by our carrier of choice. These estimates are not to be construed as actual production times. Splash Displays will also not be held liable for delays out of our control, including weather-related delays or delays from any third-party carriers. There will be no refund of shipping costs if a third-party shipping company is responsible for a shipment not arriving at the destination on the specified date. If a claim has been opened due to the shipping carrier’s handling abuse, the item arriving damaged, or not arriving on time, a refund must be issued by the shipping partner and not by Splash Displays. If an order was not shipped out on the day specified by the Image Consultant, we will make every attempt to ensure the delivery date is met, but no refund will be given. Please review the Return Policy to make sure your order can be returned.
